What Customers Are Saying About New England Kitchen & Bath
Over the years we’ve not only built solid kitchens and bathrooms, but we’ve formed lasting relationships with our customers. Take a look at what some of our customers are saying about us:
"I would highly recommend using N.E. Kitchen and Bath for any of your remodeling or install needs. Everyone there is fantastic to work with!
Cherie was prompt and responsive from the start and was very patient with my numerous calls, requests and inquiries regarding my "new" kitchen layout and the various possibilities.
From the owner Frank helping to off load the delivery of the cabinets, to the meticulous craftsmanship of the carpenters and cabinet installers, they all worked with me and around my other contractors to keep the job moving and completed on time. It looks amazing!
Thanks to everyone at NE Kitchen and Bath - we are loving our new kitchen!"
"Remodeling our kitchen was a wonderful experience with New England Kitchen and Bath. The owner Frank and the designer, Abby, are very easy to work with. Abby has great ideas and advice and combined with our needs and desires, she designed a beautiful, functional and efficient kitchen. The contractors they use are very knowledgeable, personable, courteous, and punctual. They all did their best to decrease any disruptions and cleaned up all messes. Throughout the entire process, Abby stopped over several times a week to meet the contractors before they began their part to ensure the job would be done according to the designed plan. Communication via phone or email occurred regularly, making the entire process run smoothly. Frank also stopped by to review the progress. We are very comfortable recommending New England Kitchen and Bath without reservation to everyone."
"It went great, and we are delighted with the finished product. Anytime we ran into obstacles, as will happen on any job of this magnitude, Abby and Frank immediately took action to resolve any problems. The subcontractors they employed were great. We were comfortable having them in our home, they were very responsible and considerate of our home and family. We were comfortable with them coming and going with no one hime. The quality of their work was top notch, and when we had anything that we wanted changes or improved, they were right on it."
"It was a pleasure working with Frank, Abby and the contractors. Everyone was very helpful, attentive and nice. They were nothing but professional, calming and reassuring to me during my neurotic moments during the construction phase. We love our kitchen and each day we find out something new and exciting that we love even more."
"I had a great experience with New England Kitchen & Bath. I love the design, cabinets and everything about new kitchen. My kitchen designer, Abby Kilgore was outstanding! She was flexible, listened to me and was always open to working around what I wanted. She really impressed me with her design knowledge, patience, honesty and professionalism. When an issue was uncovered during the demo, Abby came right over to check it out and had two options for workarounds the first thing the next morning. I liked the fact that Abby was committed to excellence and keeping the project on schedule. It was a pleasure working with her. The NEK&B Team really cares about their customer and stays engaged throughout the project. I would highly recommend."
"One of the other companies that we were considering also provided similar computer assisted design graphics, but nothing like these, and more importantly, they did not have the same passion about listening to our ideas and providing ideas and suggestions of their own while patiently educating us about options and costs.
From the start we liked the energy and people skills that both Frank and Abby exhibited and this was something that became very important as the project got underway and even more so as it progressed. It was a very complicated project with very clear budget limitations and innumerable choices along the way. Everyone on their team was pleasant, patient and professional including the crews related to demolition, rough carpentry, electrical, plumbing, dry wall, finish cabinetry, appliance installation, painting, clean up and more. We had access by phone to the project manager as well as Frank and Abby and even the specific crews when needed. It was choreographed very well and we were notified ahead of time when specific crews would arrive, what was going to be done and when changes needed to be made.
Everything before and after signing the contract met or exceeded our expectations and led to a dream kitchen even better than what we had envisioned. We can’t wait to start our downstairs bathroom renovation with them and we would recommend to without hesitation and would be honored to being references for prospective customers with their own dream projects."
"Frank and Abby covered every detail of what I thought was a very difficult and complicated remodel, they handled every bump in the road with ease. I never felt I had to worry about the workers who were very professional and detail oriented. No payment was required until the work was done which was very comforting for us and certainly a motivation for the contractors. There were unforeseen costs as with every major remodel but there was never a surprise and and all the details were explained.
I highly recommend New England Kitchen and Bath, and look forward to their working on our next project. Frank and Abby went above and beyond in every aspect of the project and we are proud to consider them as friends."
"Couldn't praise this company more! From the planning stages to the very end everything was done on time and with great professionalism. When our initial plans were far off our budget Abby helped us revise our plans without sacrificing what we really wanted and without breaking the bank. She helped us every step of the way from designing our new kitchen to helping us coordinate colors and patterns. The carpenters, electrician, plumbers, floor installer, dry wallers, painter, and tilers were all exceptional in their fields. Everyone was very courteous and never left for the day without cleaning up. Frank and Abby were very prompt returning our calls and we never felt as if we were being a bother no matter what our question might have been. There were even a couple of times when one or both of them left the office and came right over to our house to address an issue we had. If anything was not done to our liking it was fixed immediately, no questions asked! This is the best experience we have ever had with a home improvement company."
"Abby and Frank were great to work with and excellent project managers. (Abby is a great designer, too!) As there are many people involved to get the kitchen done (all subcontractors were top notch), we appreciated that Abby and Frank were involved in all details from day 1 to the end and were available to us at any time. When our small problems occurred (which we expected in any renovation of this size), NEKB was quick to respond and resolve.
We appreciated that there were no surprises with cost or schedule. I was also pleasantly surprised at the follow through of NEKB to be sure that all the little details at the end were taken care of to our liking. They were very professional, thorough, and responsive. We would certainly recommend them to anyone."